Refund and Returns Policy
Last update:July 15, 2024
All returned items must be in the same condition as when they were shipped by AK-USA and must be returned in original packaging. If an item is not returned in saleable condition, AK-USA reserves the right to refuse your return.
Please read and agree to the following terms before placing your order:
1.) Returns will only be accepted with prior authorization. Failure to obtain a return authorization in advance will result in your package being returned to sender.
2.) Submit your request for return authorization by E-MAIL no later than 10 days from date of delivery. Upon receipt of your written request we will send a return authorization along with return shipping instructions.
3.) ALL returns are subject to a 20% restocking fee.
4.) Shipping fees are non-refundable.
5.) Customers agree to pay all shipping charges and accept all risk of loss for any returned products. AK-USA will not reimburse the shipping cost of a returned product.
6.) If an incorrect part is shipped we will exchange the item at no expense.
7.) If an order is incomplete, the missing item(s) will be shipped at no additional charge.
8.) Any product modified or damaged by the purchaser will not be accepted for return and no refund will be issued.
9.) Product specific return policies apply for the following products:
a.) New Items: Items sold as new must be returned as new. Items must be received in their original packaging. No merchandise which has been removed from its original packaging or installed will be accepted for return. No stickers or shipping labels may be placed on the original manufacturer’s packaging.
b.) Defective Merchandise: AK-USA is not a warranty repair station or manufacturer, and we cannot accept defective merchandise returns. Defective merchandise is subject to the manufacturer’s specified warranty policy, and the manufacturer should be contacted directly for details.
e.) Literature: Please take care in purchasing the correct literature. No returns or exchanges will be accepted on any books, manuals, DVD’s, print magazines, brochures or any other printed material.
f.) Tools: Please take care in purchasing the correct tools. For obvious reasons no returns or exchanges will be accepted on any tools.
Exchange Policy
If you would like to exchange an item for another item of equal or greater value in our current inventory the restocking fee may be waived. Please contact us by E-MAIL for complete exchange instructions. We do charge additional shipping fees to send the replacement item(s).
Refunds
You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive your refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to open and process your return once received (3 to 5 business days) and the time it takes your bank to process our refund request (5 to 10 business days).
